When it comes to getting in touch with how your customers feel, social media is one of the best channels to take advantage of. In fact, for many companies out there, it’s pretty much essential.
At the link below, head over to HubSpot for an extensive article detailing how you can use social media customer feedback to improve your company.
Here’s all 7 ways listed for your viewing pleasure.
- Social Media Listening
- Collect Product Feedback
- Host a Focus Group
- Conduct Surveys and Polls
- Ask Industry Experts
- Source Blog Content
- Develop Personas
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