The evolution of tech has transformed how the restaurant industry works. Customers don’t just want their favorite restaurants to keep up with technology. They expect it.
Head over to SmartBrief at the link below to read up on how technology has changed across the industry, and how it can be used to refine the customer experience.
Let’s recap the article with some key points.
- In service-oriented industries, customer experience is an essential competitive differentiator. For restaurants, it’s just as important as price or taste. In prioritizing the experience, technology can make all the difference.
- Most customers will share information with brands, if it means that they’ll receive a more refined experience.
- Brands like Starbucks, Waze, and Dunkin’ Donuts have leveraged smartphones and the internet in their marketing.
- Discovering a digital operating model that works is different for each restaurant.
Go Digital With CoGoBuzz
The article claims that there’s no “one-size-fits-all” digital solution for your restaurant. With our service, we like to think that we’ve come pretty darn close. Whether you’ve got one location or hundreds, CoGoBuzz delivers expansive digital marketing solutions that work automatically. Taking advantage of WiFi, SMS, and Email, our service increases repeat customers exponentially by building loyalty, and creating a more powerful customer experience, both in-store and out. We connect your brand with your customers straight to the devices they use the most – their smartphones. Check out the rest of our website to learn more about CoGoBuzz!