Customer feedback is an essential part of any effective business. Not only do you need to know where to look to get feedback, but you also need to know what to do with it!
With CoGoBuzz, we make utilizing customer feedback a simple and easy component of improving your marketing efforts. With our affordable service, we leverage your in-business WiFi to collect profile information from guests via Facebook, Email Address, or Phone Number, which we then use to develop full customer profiles.
You’ll also gain access to a fully digital text-based loyalty program, providing you with the perfect avenue to more thoroughly acquire valuable customer feedback. On top of that, we even hook you up with automatic Facebook followers!
At the link below, head over to HubSpot for a full rundown on how your business can build a culture based on customer feedback.
6 Simple Steps to Build a Culture that’s Obsessed with Customer Feedback
To recap, here’s all 6 steps below.
- Don’t hide or delete customer comments.
- Share and analyze customer feedback on a regular, frequent basis.
- Align customer support and sales.
- Make customer feedback available for anyone to learn from.
- Find mistakes and teach people how to perform better.
- Celebrate all victories, great and small.
To learn more about CoGoBuzz, check out the rest of our website!
